Table of Contents
- What
is your Return Policy?
- Do
you sell any items that are actually shipped?
- What
does downloadable mean?
- Is
your site secure?
- How
much will my shipping charges be?
- How
do I place an order?
- What
do I do if I'm having trouble ordering?
- How
can I access my downloadable files again?
- What
payment options are available?
- How can
I obtain coupon codes?
- Can I use
more than one coupon code?
- How can I
contact you?
- I purchased
and downloaded my items and they just weren't what I was looking for. Can I get
a refund?
- My computer crashed
during download and I don't know what to do.. Help!
- How
do I access my downloadable products after checkout?
We have a 72 hour, no questions asked,
100% Money Back Guarantee! If for any reason
you are not satisfied with the products you receive from ComputerScrapbook.com
you can delete the graphics from your computer and we will issue you a full refund.
To request a refund, please contact our customer support team by phone at 480-832-5348.
Refund requests must be made within 72 hours after placing your order. Make sure
to have your ComputerScrapbook.com order number.
ComputerScrapbook.com sells only downloadable items.
We do not sell any items that are shipped.
The
word downloadable means "available for transfer from the Internet to a computer."
All of the items for sale on ComputerScrapbook.com are downloadable and are delivered
at checkout from our store to your personal computer.
ComputerScrapbook.com
uses industry standard SSL encryption to ensure that privacy is maintained with
each and every customer transaction. When you enter your credit card information
it is transmitted to us in an encrypted or scrambled format which is 100% secure
and hacker safe. For more information, please see our security
and privacy guarantee.
Because all of our items
are downloadable, there are no shipping charges from ComputerScrapbook.com
Ordering
from ComputerScrapbook.com is as easy as 1-2-3: Once you have
located an item you are interested in purchasing, click on the order button
associated with that item. The item will then be transferred to your on-line shopping
cart. If you are interested in ordering more than one item, click on the Keep
Shopping button located below the shopping cart. NOTE: You will
see that the quantity of each item in your shopping cart defaults to one. You
are now ready to check out. Click on the ‘Check Out’ button located below the
shopping cart. At this time, you will be viewing our secure on-line ordering form.
The order form is broken down as follows:Page One
Review your order
for accuracy. If you have a coupon code, be sure to enter it here. Please
be sure to enter in the code exactly as it was issued. Otherwise, the computer
may not accept it. (Only one coupon per order). Enter your "shipping
address". Even though your items will not be shipped, this step is necessary
so we can identify your order later if you have any problems or questions regarding
your order.Select the downloadable shipping option. Click on
Continue. Page Two
Enter your bill to address if it differs
from your ship to address. (If the two are the same, simply select "Use Shipping
Address") Enter your Email address. We will send that address an
email verifying the order has been received as well as a special link that you
can use to access your downloadable items at a later date if you happen to delete
or lose them.Next, feel free to make any comments in the comment box
provided. Select the method of payment you wish to use and provide the
appropriate information. Confirm your order. If the information is correct,
click the Send Order button. If you need to make any adjustments, click on the
appropriate edit button. You can change anything as long as the order has not
been submitted.Click on "Place Order" to have your order submitted
for fulfillment.Page Three
The next screen should be a confirmation
of your order, which includes an order number. Print this page for your records.
If you do not get to the confirmation page please contact Customer
Service in order to confirm whether or not the order went through properly.
If you purchased downloadable products, please click on the red "download now"
button next to your item(s) below. Then save each item to your desktop or a special
folder on your machine where you would like to store your items. You will then
be able to access the files whenever you want. If you have any problems downloading
your products, please email download@ComputerScrapbook.com for further help.
We do everything we can to ensure that shopping with us
is as simple and pleasant as possible. However, we both know that our computers
sometimes have a mind of their own! If this occurs, please do not hesitate to
call. Our staff is happy to help you. You can contact us by e-mail, Customer
Service 24 hours a day or by telephone at 480-832-5348 8:30 AM
- 5:00 PM PST M-F. Please note that only one coupon can be used per order.
If two coupon codes are entered into the coupon section of the online order form,
neither coupon will be accepted.Back
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Once your order is shipped we will
send you an order status e-mail with a tracking link, allowing you to access your
order again at any time. If you need further assistance you can contact
us via e-mail here Customer Service or you
call 480-832-5348 8:30 AM-5:00 PM PST M-F. In order for us to serve you better
it is helpful to have your order number.
Our customer service representatives
are dedicated to ensure that each and every customer receives a response as quickly
as possible.
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At
this time, credit cards are our only method of payment. We accept MasterCard,
Visa, American Express and Discover.
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There
are several ways our customers can obtain coupons. From time to time, ComputerScrapbook.com
will run promotions offering discounts on orders placed. These promotions are
mentioned in our special newsletters, so don't forget to sign up today! Sometimes
we'll send out special newsletters to our valued returning customers.
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We
can only accept 1 coupon per order. If 2 or more coupons are entered into the
coupon section of the online order form, neither coupon is accepted by the system.
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You
can contact us by e-mail, by phone or by USPS mail:
Telephone:
1-480-832-5348
Mailing
address:
ComputerScrapbook.com
116
N. Lindsay Rd, Suite 3
Mesa, Arizona 85213
Customer Service Email:
click here for customer service
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We
want you to be happy with your purchase, and will refund your money if you are
not satisfied with the purchase. Please be aware that you must contact us within
72 hours of your purchase to receive the refund. After that time, will not be
able to honor the request.
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Please see the FAQ below for instructions on accessing
downloadable files after checkout.
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Downloadable Instructions:
To
access your downloadable items again, please follow these steps:
Refer
to the email you received when you placed your order. At the top of this email
there will be a link that says "You can always find out the current status
of your order by going to…" Left click on that link. This will take you to
the order confirmation page of our order processor. After each downloadable product,
you will see a red rectangle labeled "Download Now". Click on the rectangle.
This will take you to a page that will ask for your credit card number to verify
that you are authorized to download the items. You will not be charged for anything,
it is only for verification. After the credit card information is entered, you
will see the order confirmation page of the order processor again. This time,
click on the red "Download Now" rectangle and then select where you
want to save the downloadable product. Make sure to take note of where you are
saving the file, so that you can find it again at a later time. The computer will
then save the file to your hard drive.
If you have
any further questions or are unable to find the confirmation email, please contact
Customer Service at Customer Service
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